Privacy Policy

Who we are

Queenpass is a UAE-based marketplace for beauty and wellness deals: you buy a prepaid Service Pass in the Queenpass app and redeem it with a QR code at the salon. This policy covers the Queenpass apps and this website, queenpass.app.

What we collect

We collect only what the service needs to run:

• •Account details — name, email address, phone number and language preference.
• •Passes and visits — the deals you view and buy, your Service Passes, QR redemptions, and the reviews you write after a scanned visit.
• •Payment records — what you paid, for which pass. Card details are handled by Stripe, our payment processor, and never reach our servers.
• •Device and usage basics — device type, app version and the technical logs that keep the service reliable and secure.
• •Approximate location, only if you allow it — used to show deals near you. You can switch it off in your device settings at any time.

How we use it

• •To provide the service — issue your passes, power QR redemption and show your visit history.
• •To show you relevant deals, including deals near you when location is on.
• •To send service messages such as purchase confirmations and visit reminders.
• •To answer your support requests.
• •To prevent fraud and abuse of deals, passes and reviews.
• •To meet legal obligations, such as tax and accounting rules.

What the salon sees

When you redeem a pass, the salon sees what it needs to serve you: your first name, the service the pass covers and the pass's validity — plus the scan record once you visit. Salons never see your payment details.

Payments

Payments are processed by Stripe. Your card details go directly to Stripe over an encrypted connection; Queenpass stores only the payment's status and amount. Apple Pay and Google Pay are available where supported.

Reviews

Reviews can only be written after your pass is scanned at the salon, and they are shown with your first name. That is what keeps ratings on Queenpass real.

Retention and deletion

We keep your data while your account is active, and afterwards only as long as the law requires (for example, tax and accounting records). You can ask us to delete your account and personal data at any time, from in-app support or by email.

Your rights

You can ask to access, correct, export or delete your personal data, or object to how it is used. Write to support@queenpass.app and we will respond.

Security

Your data moves over encrypted connections and lives in access-controlled infrastructure. No system is perfectly secure, but we design for least access and monitor for abuse.

Changes and contact

If this policy changes, the new version will be posted here. Questions about privacy? Write to support@queenpass.app.